What we’re building next

Now

Shipping in the current release window.

Nothing here yet.

Next

Planned for the upcoming release.

• A help desk that's easy on the eyes after hours2026-Q3

  A first-class dark theme for the agent dashboard, customer portal, and marketing site. Late-night triage stops glaring back at you, and the widget blends with whatever colour scheme your customers' sites already use — without the jarring white flash when you switch contexts.

  • theming
  • accessibility

• See when a teammate is already replying2026-Q3

  Live collision badges on every ticket so two agents never send conflicting answers to the same customer. Built on the existing Socket.IO presence layer.

  • real-time
  • collaboration

Later

On the radar — not yet scheduled.

• Reply to Facebook, Instagram, WhatsApp, and X from the same inbox

  Inbound DMs and mentions land in your unified inbox alongside email and chat. Outbound replies route back through each platform's official API. No more juggling four logins to triage one conversation.

  • channels

• Build trigger → condition → action rules without code

  Visual rule editor for the automation engine: pick a trigger (new ticket, status change, SLA breach), add conditions, and chain actions like assign, tag, reply, or escalate.

  • automation
  • no-code

• SSO and SAML for enterprise teams

  Sign in with Okta, Azure AD, Google Workspace, or any SAML 2.0 IdP. Required for Enterprise plan customers; gates the path to SOC 2 Type II.

  • enterprise
  • security